Directors	(3) The Minister may, in accordance with the letters patent and by-laws of the body corporate designated under subsection (1), appoint the majority of its directors.
Not an agent	(4) A body corporate designated under subsection (1) is not an agent of Her Majesty.
Designation to be published	(5) A designation under subsection (1) shall be published in the Canada Gazette.
	122. (1) Section 456 of the Act is replaced by the following:
Information on contacting Agency	456. (1) A bank shall, in the prescribed manner, provide a person requesting or receiving a product or service from it with prescribed information on how to contact the Agency if the person has a complaint about a deposit account, an arrangement referred to in subsection 452(3), a payment, credit or charge card, the disclosure of or manner of calculating the cost of borrowing in respect of a loan or about any other obligation of the bank under a consumer provision.
Report	(2) The Commissioner shall prepare a report, to be included in the report referred to in section 34 of the Financial Consumer Agency of Canada Act , respecting
	(a) procedures for dealing with complaints established by banks pursuant to paragraph 455(1)(a); and
	(b) the number and nature of complaints that have been brought to the attention of the Agency by persons who have requested or received a product or service from a bank.
	(2) If this section comes into force before subsection 456(1) of the Act, as enacted by section 53 of An Act to amend certain laws relating to financial institutions, being chapter 15 of the Statutes of Canada, 1997, comes into force, then section 53 of that Act is repealed.
	123. The Act is amended by adding the following after section 458:
Cashing of government cheques	458.1 (1) Subject to regulations made under subsection (2), a member bank shall, at any branch in Canada at which it, through a natural person, opens retail deposit accounts and disburses cash to customers, cash a cheque or other instrument for an individual who is considered not to be a customer of the bank under the regulations, if
	(a) the cheque or other instrument is drawn on the Receiver General or on the Receiver General's account in the Bank of Canada, or in any bank or other deposit-taking Canadian financial institution incorporated by or under an Act of Parliament, or is any other instrument issued as authority for the payment of money out of the Consolidated Revenue Fund;
	(b) the individual makes the request to cash it in person and meets the prescribed conditions; and
	(c) the amount of the cheque or other instrument is not more than the prescribed amount.
Regulations	(2) The Governor in Council may make regulations
	(a) respecting circumstances in which subsection (1) does not apply;
	(b) for the purposes of subsection (1), prescribing the maximum amount of a cheque or other instrument;
	(c) prescribing conditions to be met by an individual referred to in subsection (1); and
	(d) prescribing circumstances in which an individual referred to in subsection (1) is considered not to be a customer of the bank.
1997, c. 15, s. 55; 1999, c. 28, s. 24.1(1) (F)	124. (1) Subsections 459.1(1) to (3) of the Act are replaced by the following:
Restriction on tied selling	459.1 (1) A bank shall not impose undue pressure on, or coerce, a person to obtain a product or service from a particular person, including the bank and any of its affiliates, as a condition for obtaining another product or service from the bank.
Favourable bank product or service tied to other sale	(2) For greater certainty, a bank may offer a product or service to a person on more favourable terms or conditions than the bank would otherwise offer, where the more favourable terms and conditions are offered on the condition that the person obtain another product or service from any particular person.
Favourable other sale tied to bank product or service	(3) For greater certainty, an affiliate of a bank may offer a product or service to a person on more favourable terms or conditions than the affiliate would otherwise offer, where the more favourable terms and conditions are offered on the condition that the person obtain another product or service from the bank.
	(2) Section 459.1 of the Act is amended by adding the following after subsection (4):
Disclosure	(4.1) A bank shall disclose the prohibition on coercive tied selling set out in subsection (1) in a statement in plain language that is clear and concise, displayed and available to customers and the public at all of its branches and at all prescribed points of service in Canada.
Regulations	(4.2) The Governor in Council may make regulations for the purposes of subsection (4.1) defining ``point of service'' and prescribing points of service.
	125. The Act is amended by adding the following after section 459.1:
Notice of branch closure	459.2 (1) Subject to regulations made under subsection (5), a member bank with a branch in Canada at which it, through a natural person, opens retail deposit accounts and disburses cash to customers, shall give notice in accordance with those regulations before closing that branch or having it cease to carry on either of those activities.
Pre-closure meeting	(2) After notice is given but before the branch is closed or ceases to carry on the activities, the Commissioner may, in prescribed situations, require the bank to convene and hold a meeting between representatives of the bank, representatives of the Agency and interested parties in the vicinity of the branch in order to exchange views about the closing or cessation of activities.
Meeting details	(3) The Commissioner may establish rules for convening a meeting referred to in subsection (2) and for its conduct.
Not statutory instruments	(4) The Statutory Instruments Act does not apply in respect of rules established under subsection (3).
Regulations	(5) The Governor in Council may make regulations prescribing
	(a) the manner and time, which may vary according to circumstances specified in the regulations, in which notice shall be given under subsection (1), to whom it shall be given and the information to be included;
	(b) circumstances in which a member bank is not required to give notice under subsection (1), circumstances in which the Commissioner may exempt a member bank from the requirement to give notice under that subsection, and circumstances in which the Commissioner may vary the manner and time in which notice is required to be given under any regulation made under paragraph (a); and
	(c) circumstances in which a meeting may be convened under subsection (2).
Public accountability statements	459.3 (1) A bank with equity of one billion dollars or more shall, in accordance with regulations made under subsection (4), annually publish a statement describing the contribution of the bank and its prescribed affiliates to the Canadian economy and society.
Filing	(2) A bank shall, in the manner and at the time prescribed, file a copy of the statement with the Commissioner.
Provision of statement to public	(3) A bank shall, in the manner and at the time prescribed, disclose the statement to its customers and to the public.
Regulations	(4) The Governor in Council may make regulations prescribing
	(a) the name, contents and form of the statement referred to in subsection (1) and the time within which it must be prepared;
	(b) affiliates of a bank referred to in subsection (1);
	(c) the manner and time in which a statement must be filed under subsection (2); and
	(d) the manner and time in which a statement mentioned in subsection (3) is to be disclosed, respectively, to a bank's customers and to the public.
Regulations re disclosure	459.4 The Governor in Council may, subject to any other provisions of this Act relating to the disclosure of information, make regulations respecting the disclosure of information by banks or any prescribed class of banks, including regulations respecting
	(a) the information that must be disclosed, including information relating to
	(i) any product or service or prescribed class of products or services offered by them,
	(ii) any of their policies, procedures or practices relating to the offer by them of any product or service or prescribed class of products or services,
	(iii) anything they are required to do or to refrain from doing under a consumer provision, and
	(iv) any other matter that may affect their dealings with customers or the public;
	(b) the manner, place and time in which and the persons to whom information is to be disclosed; and
	(c) the content and form of any advertisement by banks or any prescribed class of banks relating to any matter referred to in paragraph (a).
Affiliates	459.5 A bank shall not enter into any arrangement or otherwise cooperate with any of its affiliates that is controlled by a bank or a bank holding company and that is a finance entity as defined in subsection 464(1) or other prescribed entity to sell or further the sale of a product or service of the bank or the affiliate unless
	(a) the affiliate complies, with respect to the product or service, with the following provisions as if it were a bank, namely,
	(i) sections 449 to 455, subsections 458(1) and (3) and section 459.1, and
	(ii) section 456, to the extent that it is applicable to the activities of the affiliate; and
	(b) the persons who request or receive the product or service have access to complaint handling by the body corporate designated under subsection 455.1(1).
	126. Section 462 of the Act is replaced by the following:
Effect of writ, etc.	462. (1) Subject to subsections (3) and (4), the following documents are binding on property belonging to a person and in the possession of a bank, or on money owing to a person by reason of a deposit account in a bank, only if the document or a notice of it is served at the branch of the bank that has possession of the property or that is the branch of account in respect of the deposit account, as the case may be:
	(a) a writ or process originating a legal proceeding or issued in or pursuant to a legal proceeding;
	(b) an order or injunction made by a court;
	(c) an instrument purporting to assign, perfect or otherwise dispose of an interest in the property or the deposit account; or
	(d) an enforcement notice in respect of a support order or support provision.
Notices	(2) Any notification sent to a bank with respect to a customer of the bank, other than a document referred to in subsection (1) or (3) , constitutes notice to the bank and fixes the bank with knowledge of its contents only if sent to and received at the branch of the bank that is the branch of account of an account held in the name of that customer.
Exception	(3) Subsections (1) and (2) do not apply in respect of an enforcement notice in respect of a support order or support provision if
	(a) the enforcement notice, accompanied by a written statement containing the information required by the regulations, is served at an office of a bank designated in accordance with the regulations in respect of a province; and
	(b) the order or provision can be enforced under the laws of that province.
Time of application	(4) Subsection (3) does not apply in respect of an enforcement notice in respect of a support order or support provision until the second business day following the day of service referred to in that subsection.
Regulations	(5) The Governor in Council may make regulations
	(a) respecting the designation by a bank, for the purpose of subsection (3), of a place in any province for the service of enforcement notices in respect of support orders and support provisions;
	(b) prescribing the manner in which a bank shall publicize the locations of designated offices of the bank; and
	(c) respecting the information that must accompany enforcement notices in respect of support orders and support provisions.
Definitions	(6) The following definitions apply in this section.
``designated office'' « bureau désigné »	``designated office'' means a place designated in accordance with regulations made for the purpose of subsection (3).
``enforcement notice'' « avis d'exécution »	``enforcement notice'', in respect of a support order or support provision, means a garnishee summons or other instrument issued under the laws of a province for the enforcement of the support order or support provision.
``support order'' « ordonnance alimen- taire »	``support order'' means an order or judgment or interim order or judgment for family financial support.
``support provision'' « disposition alimen- taire »	``support provision'' means a provision of an agreement relating to the payment of maintenance or family financial support.
1991, c. 46, s. 603; 1993, c. 34, s. 9(F); 1997, c. 15, ss. 56 to 66; 1999, c. 28, s. 26	127. Sections 464 to 484 of the Act are replaced by the following:
Definitions	464. (1) The following definitions apply in this Part.
``factoring entity'' « entité s'occupant d'affacturage »	``factoring entity'' means a factoring entity as defined in the regulations.
``finance entity'' « entité s'occupant de finance- ment »	``finance entity'' means a finance entity as defined in the regulations.
``financial leasing entity'' « entité s'occupant de crédit-bail »	``financial leasing entity'' means an entity
	(a) the activities of which are limited to the financial leasing of personal property and such related activities as are prescribed and whose activities conform to such restrictions and limitations thereon as are prescribed; and
	(b) that, in conducting the activities referred to in paragraph (a) in Canada, does not
	(i) direct its customers or potential customers to particular dealers in the leased property or the property to be leased,
	(ii) enter into lease agreements with persons in respect of any motor vehicle having a gross vehicle weight, as that expression is defined by the regulations, of less than twenty-one tonnes, or
	(iii) enter into lease agreements with natural persons in respect of personal household property, as that expression is defined by the regulations.
``loan'' « prêt » ou « emprunt »	``loan'' includes an acceptance, endorsement or other guarantee, a deposit, a financial lease, a conditional sales contract, a repurchase agreement and any other similar arrangement for obtaining funds or credit but does not include investments in securities.
``motor vehicle'' « véhicule à moteur »	``motor vehicle'' means a motorized vehicle designed to be used primarily on a public highway for the transportation of persons or things, but does not include