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The purpose of this enactment is to establish the office of Pension
Ombudsman to assist persons dealing with the government on benefits
under the Canada Pension Plan or the Old Age Security Act or tax
liabilities thereon in case where they are dealt with unfairly or
unreasonably or with unreasonable delay. The Ombudsman may
investigate complaints and report on complaints that are not
satisfactorily resolved. The reports may be to the relevant minister as to
specific details of complaints, or in general terms to a Standing
Committee of the House of Commons.
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The Ombudsman may propose changes in the way the public is
served in these matters with respect to fairness, reasonableness and
promptness.
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If a department fails to improve its policies and practices at the
suggestion of the Ombudsman, the Ombudsman may make a report to
the Minister, and the report must then be laid before Parliament.
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